LOCAL couple has won a prestigious customer service award.
The NightOwl Annual Gala Awards evening was a winning triumph for the Whitsundays’ own Roz and Nick Woodham, of NightOwl Airlie Beach.
The awards night was the highlight of the annual NightOwl Conference, where 130 franchisees, support staff, and trade partners gathered for three days to share knowledge, network, and discuss the future of the brand.
The Star, on the Gold Coast, set the scene with a beautiful gold and black formal theme, and this year the inclusion of guest speaker and Olympic freestyle skier Jacqui Cooper added a special motivational moment, leaving everyone feeling inspired.
Roz Woodham was presented with the 2022 NightOwl Award for Customer Service Champion.
Presented by Ross Connel, from Frucor Suntory, it was a well-deserved accolade of recognition for the significant focus Roz places on making sure all her customers feel valued and cared for in-store.
“To receive the customer service award means a lot to both Nick and myself, as we strive to relate to our customers every day,” she said.
“We make a point of knowing our regular customer names, so we can greet them as they enter the shop.
“We start the customer relationship this way. Every customer is greeted with a friendly smile with a ‘Good Morning’ or ‘Good Afternoon’ or a just polite ‘Hello’.
“We strive to remember if it’s sugar in their coffee or tomato sauce with their sausage roll. Our staff are friendly and helpful every day/night.
“Being open on a regular basis is important so that customers know they can rely on us for what they need.”
Both Roz and Nick are very proud of their NightOwl stores as anyone who has shopped with them would know.
They love the Airlie Beach lifestyle and have been welcoming customers since opening the stores in July 2014.
Pop in for drinks, hot food, to top up your weekly shop, or for a coffee, or to grab your weekly Whitsunday News newspaper – they’ll be very happy to serve you!